Policy portal Retail & Inclusion

Access to financial services for individuals is a prerequisite for social inclusion, a decent standard of living during working and retirement age and protection in case of unexpected life events. Unaffordable offers and discriminatory practices are some of the barriers preventing many citizens from accessing the basic financial services needed to participate in modern life.

EU policymakers have a responsibility to remove these barriers and make the retail financial services market safe and fair. Rules are also needed to help citizens avoid over-indebtedness and offer a way out for those who find themselves in this difficult situation. And all of this must extend to the digital world (See also “digitalisation” under “Digital Finance“).

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4 PUBLICATIONS

Consultation response

Amending the Mortgage Credit Directive to address consumer protection issues, digitalisation and green mortgages

Amending the Mortgage Credit Directive to address consumer protection issues, digitalisation and green mortgages
Open letter

Open Letter on the Retail Financial Services Action Plan

Dear Vice-President Dombrovskis, We would like to draw your attention to the forthcoming Retail Financial Services Action Plan that the Commission should issue at the beginning of next year, which has the potential to improve the consumer experience in financial services.
Open Letter on the Retail Financial Services Action Plan
Consultation response

Response to the EC consultation on the Green Paper on retail financial services

Response to the EC consultation on the Green Paper on retail financial services
Speech

Speech at the EC public hearing on the Green Paper on retail financial services

Finance Watch’s Secretary General, Christophe Nijdam, gave a speech at the European Commission’s public hearing on the Green Paper on retail financial services on 2 March 2016. Download the programme of the hearing (pdf) Watch the video of the hearing:
Speech at the EC public hearing on the Green Paper on retail financial services

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