Policy portal Retail & Inclusion

Access to financial services for individuals is a prerequisite for social inclusion, a decent standard of living during working and retirement age and protection in case of unexpected life events. Unaffordable offers and discriminatory practices are some of the barriers preventing many citizens from accessing the basic financial services needed to participate in modern life.

EU policymakers have a responsibility to remove these barriers and make the retail financial services market safe and fair. Rules are also needed to help citizens avoid over-indebtedness and offer a way out for those who find themselves in this difficult situation. And all of this must extend to the digital world (See also “digitalisation” under “Digital Finance“).

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2 PUBLICATIONS

Position paper

Factsheet – Creditworthiness assessment for small loans: the key to prevent consumer over-indebtedness

Small loans are high risk for consumers, in particular for vulnerable consumers. Sound creditworthiness assessments are therefore necessary for small loans. This factsheet co-published by a European Coalition of NGOs on the Consumer Credit Directive provides recommendations for a sound creditworthiness assessment for small loans.
Factsheet – Creditworthiness assessment for small loans: the key to prevent consumer over-indebtedness
Report

Report – Is the human dignity of individual debtors at risk?

New Finance Watch report provides evidence for the need to increase borrower protection and to improve proposed legislation on companies that deal with non-performing loans.
Report – Is the human dignity of individual debtors at risk?

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